Shipping & Returns Policy

Shipping Overview

Careful Packaging & Protection

Every order is carefully packaged with protective materials to ensure your crystals arrive in perfect condition. We use:

• Eco-friendly protective tissue and padding
• Secure, tamper-evident packaging
• Crystals individually wrapped for maximum protection
• Spiritual blessing card included with each order

Order Tracking

All orders come with tracking information. You'll receive:

• Order confirmation email immediately after purchase
• Shipping notification with tracking number
• Real-time tracking updates via email
• Delivery confirmation upon arrival

Pro tip: Add your phone number at checkout for SMS tracking updates.

International Shipping Important Information

We ship to select countries worldwide. When ordering internationally, please be aware:

• Customs & Duties: You may be responsible for customs duties, taxes, and import fees upon delivery
• Transit Times: International delivery typically takes 10-21 business days depending on destination and customs processing
• Restricted Items: Some countries have restrictions on natural stone imports; we'll notify you if your order cannot be delivered to your location
• Declaration: All packages are declared at full value for customs purposes
• Insurance: International shipments include tracking and basic insurance coverage

Order Processing

Orders are processed within 1-2 business days during normal business hours (Monday-Friday, 9am-6pm PT). Orders placed on weekends or holidays will be processed the next business day. You'll receive a shipping confirmation email as soon as your order ships.

30-Day Return Guarantee

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return most items within 30 days of purchase for a full refund.

Return Conditions

To be eligible for return, items must meet the following criteria:

• Unused Condition: Items must be unused and in original, resalable condition
• Original Packaging: All items must be in their original packaging with all materials included
• Within 30 Days: Return request must be initiated within 30 days of delivery date
• Proof of Purchase: Include your order number and receipt
• Original Tags: All original tags and labels must be attached (no cutting or removal)

Items That Cannot Be Returned

The following items are not eligible for return:

• Personalized or custom-engraved items
• Blessed or energetically treated items (upon request)
• Items with visible signs of wear or damage
• Damaged items due to shipping (these are handled separately)
• Clearance or final sale items (marked at checkout)
• Digital products or downloadable content

How to Initiate a Return

Refund Processing Timeline

• Return Request Approval: Within 24 hours of contact
• Receipt of Returned Item: 5-10 business days after shipment (varies by location)
• Inspection: 1-2 business days
• Refund Processing: 5-7 business days after inspection approval
• Total Timeline: Typically 2-4 weeks from initial return request to refund appearance in your account

Note: Refunds are issued to the original payment method. Your bank or credit card company may take an additional 3-5 business days to process the credit.

Product Exchanges

Would prefer a different crystal? You can exchange items within 30 days of purchase:

• Contact us with your order number and the product you'd like instead
• If exchanging for an item of equal or lesser value, return shipping is free
• If exchanging for a higher-priced item, you'll pay the difference
• Exchanges are typically processed within 7-10 business days

Damaged or Defective Items

If you receive a damaged or defective item, we'll make it right:

• Contact us immediately with photos of the damage
• We'll send you a replacement or provide a full refund—your choice
• No return shipping required for damaged items
• Replacements ship within 1-2 business days